💼 About This Role

You'll lead a team of Enterprise Support Associates, delivering high-touch technical support for Qualtrics' largest clients. Your core impact will be driving customer obsession and operational excellence. This role is a Skillbridge internship for active-duty military exiting within 12 months.

🎯 What You'll Do

• Lead a team of Enterprise Support specialists
• Provide coaching and mentorship to guide career development
• Foster a culture of accountability, inclusion, and customer obsession
• Collaborate with cross-functional counterparts to improve customer experience

📋 Requirements

• Bachelor's degree or completion by military exit date
• Excellent verbal and written communication skills
• Demonstrated ability to build and lead teams to measurable results
• Analytical/problem-solving skills with a history of driving impact

✨ Nice to Have

• Experience with enterprise support or customer success
• Knowledge of Qualtrics XM Platform or similar survey tools
• Experience in a high-growth or SaaS organization

🎁 Benefits & Perks

• 💰 Relocation bonus for out of state applicants
• 🏖️ 30 paid days off: 15 PTO + 5 Personal + 10 Holidays
• 🎁 Qualtrics Experience Program - $1800 annually for an experience of your choosing
• 🏢 In-office perks like catered lunch, snack bars, and dog-friendly offices
• 🧘 Wellness Reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min