🛠 Tech Stack

💼 About This Role

You'll serve as the primary technical advisor for enterprise customers using an AI-native security platform, ensuring smooth onboarding and adoption. You'll proactively identify risks, resolve complex issues, and drive maximum platform value. This role combines cybersecurity expertise with customer success in a fast-paced, mission-driven environment.

🎯 What You'll Do

• Act as primary technical liaison between customers and internal teams
• Lead customer onboarding and ensure smooth deployment of cybersecurity solutions
• Conduct proactive health checks and best-practice training sessions
• Investigate and resolve complex technical issues with clear action plans

📋 Requirements

• 3+ years in Technical Support, Customer Success, or TAM in SaaS/cybersecurity
• Experience with Windows Server environments
• Strong understanding of enterprise security, cloud, and IT infrastructure
• Excellent troubleshooting and analytical problem-solving skills

✨ Nice to Have

• Familiarity with scripting (e.g., Python) and APIs
• CISSP or ITIL certifications

🎁 Benefits & Perks

• 💰 Competitive compensation with equity-based programs
• 🏖️ Generous paid vacation and parental leave policies
• 📚 Continuous learning and professional development opportunities
• 🌍 Flexible remote-first work environment
• 🚀 Strong focus on career growth and internal mobility

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min