Description

As a Senior CSM at Loop, you will own a portfolio of strategic global customers, driving retention and expansion. You'll act as a trusted advisor to executive stakeholders, lead cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

Requirements

• 6+ years of Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Analytical and data-driven, with ability to translate insights into business value

Responsibilities

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying and closing upsell opportunities
• Build relationships with senior stakeholders (Director to C-suite) and act as strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes