💼 About This Role

You'll oversee the quality assurance process for VIP programs at WeDoSupport, ensuring exceptional customer experiences for VIP players. You'll develop QA strategies, conduct daily assessments, and drive continuous improvement. This role offers relocation assistance to Cyprus and career growth in a dynamic international team.

🎯 What You'll Do

• Develop QA strategy for VIP programs and services.
• Conduct daily quality assessments of VIP Account Manager tasks.
• Report actions and results regularly.
• Create and execute training plans for VIP and Sales teams.

📋 Requirements

• Czech/Slovak fluent (native or bilingual).
• 2 years of iGaming experience.
• Experience in QA with focus on VIP programs in iGaming.
• Strong understanding of QA methodologies and tools.

✨ Nice to Have

• Experience in test automation.
• Knowledge of iGaming regulations and compliance.
• Passion for gaming and customer service.

🎁 Benefits & Perks

• 💰 Competitive salary and bonus scheme.
• 📈 Career and professional growth opportunities.
• 🤝 Social benefits and team buildings.
• 🏢 Sunny, spacious office in Limassol.
• ✈️ Relocation assistance available.

🚩 Heads Up

• No explicit years of experience required for QA manager role, only iGaming experience.
• Requires deep knowledge of iGaming regulations but no compliance role mentioned.