🛠 Tech Stack

💼 About This Role

You'll serve as the primary contact for individuals and organizations seeking behavioral health services, handling high-volume calls and coordinating telepsychiatry encounters. You'll triage requests and prioritize cases to ensure efficient care delivery.

🎯 What You'll Do

• Handle a high volume of calls for behavioral health services
• Prioritize cases based on shifting needs and resources
• Work with on-call providers to triage requests and secure documentation
• Document all requests and encounters into a database
• Conduct video and phone test calls and basic tech troubleshooting

📋 Requirements

• 1-2 years of recent customer service experience
• Previous call center experience, strongly preferred
• Excellent time management and organization skills
• Strong computer skills; ability to work with multiple systems

✨ Nice to Have

• Knowledge of medical and/or psychiatric terminology
• Experience with contact center systems or CRM databases
• Experience with Outlook, Adobe, and Microsoft products

🎁 Benefits & Perks

• 🏖️ Medical, dental, vision insurance
• 💰 Employer paid life & long-term disability
• 💊 Voluntary benefits (short-term disability, accident, critical illness, etc.)
• 🏦 FSA/HSA contributions
• 🏖️ 15 days accrued PTO, 8 paid holidays, 3 floating holidays

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· N/A