Description

You will own the end-to-end renewal lifecycle for enterprise and mid-market clients, focusing on retention, growth, and cross-selling opportunities. Collaborate with Sales, Client Success, and other teams to drive expansions and ensure seamless client experiences.

Requirements

• Minimum 5 years SaaS account sales experience
• Proven success managing renewals and expanding accounts (SMB to Fortune 500)
• Expertise in forecasting renewals and recurring revenue pipelines
• Strong executive presence and communication skills
• Ability to navigate legal and contractual discussions

Responsibilities

• Own renewals, expansions (upsell/cross-sell), and recurring support programs
• Maintain high client retention and ensure on-time renewals
• Meet or exceed metrics: forecast accuracy, GRR, NRR, upsell, churn, contraction
• Identify cross-sell/upsell opportunities and mitigate client risk
• Track and manage renewal/upsell forecasts weekly