🛠 Tech Stack

💼 About This Role

You'll serve as a strategic advisor to government clients, driving adoption of OpenGov's ERP platform. You'll lead business reviews and customer health assessments to identify risks and growth opportunities. This role directly impacts customer satisfaction and revenue growth.

🎯 What You'll Do

• Develop and execute customer success plans aligning goals with solutions
• Cultivate trust-based relationships with executive stakeholders
• Lead strategic initiatives like business reviews and account planning
• Analyze usage data and feedback for actionable insights

📋 Requirements

• 5+ years in customer success or strategic client-facing role in SaaS
• Experience managing large strategic accounts and driving retention
• Proficiency in CRM tools like Salesforce or Gainsight
• Willingness to travel 25-30% of the time

✨ Nice to Have

• Master's degree in Business or Public Administration
• Experience in state/local government vertical

🎁 Benefits & Perks

• 🏖️ Flexible vacation policy
• 🏥 Comprehensive healthcare options
• 💰 401(k) with company match
• 👶 Paid parental leave
• 📈 Professional development opportunities