🛠 Tech Stack

💼 About This Role

You'll serve as a trusted product expert and primary point of contact for inbound technical questions, owning complex cases from diagnosis to resolution. You'll drive product adoption by enabling customers to effectively use the platform, and collaborate cross-functionally to deliver seamless customer experiences. This role offers the chance to grow your technical skills in a fast-paced SaaS environment.

🎯 What You'll Do

• Own customer inquiries end-to-end including break-fix and best practice guidance.
• Become a trusted product expert on the dashboard, integrations, and troubleshooting.
• Drive product adoption and enable customers to achieve desired outcomes.
• Collaborate with Customer Success, Product, and Engineering teams.

📋 Requirements

• 2-3 years of experience supporting technical products in SaaS or mobile.
• Degree from accredited college, boot camp, or equivalent practical experience.
• Proficiency with case management tools like Salesforce or Zendesk.
• Hands-on experience with HTML, CSS, APIs, and/or SQL.

✨ Nice to Have

• Experience with Postman, Snowflake, and/or Kibana.
• Domain knowledge of SaaS, Mobile Technology, APIs, or Marketing Automation.
• Strong written and verbal communication skills in English.

🎁 Benefits & Perks

• 💰 Competitive compensation including equity (RSUs).
• 🏖️ Flexible PTO.
• 🏥 Comprehensive medical, dental, vision.
• 👶 Equal paid parental leave and fertility benefits.
• 📚 Annual learning stipend and professional development.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min