Description

You will lead teams providing case management to underserved populations, ensuring high-quality care through team supervision, program operations, and staff development. You'll help redefine healthcare for communities with complex needs while collaborating with leadership and external partners.

Requirements

• Deep understanding of Medi-Cal populations, including homelessness, mental illness, or substance use disorders.
• 4+ years experience managing front line staff.
• Exceptional organizational and time-management abilities.
• Strong interpersonal and communication skills, including team coaching and conflict resolution.
• Familiarity with compliance standards, documentation systems, and data-driven decision-making.
• Valid driver’s license, automobile insurance, and reliable transportation (preferred).
• Advanced training in related field (e.g., Masters in Social Work, SUD Certifications) preferred.
• Proven leadership experience in healthcare or social services preferred.

Responsibilities

• Ensure case managers meet required caseloads and optimize care delivery.
• Build an engaged team and support burnout prevention.
• Oversee patient care plans and quality standards.
• Train and onboard new case managers.
• Maintain a small personal caseload while prioritizing team supervision.
• Collaborate with Director to meet audit requirements and track compliance.
• Establish team culture of respect, empathy, and teamwork.
• Approve timecards, time-off requests, and expense reports.
• Conduct regular 1:1s for feedback and coaching.
• Assign new patients to case managers.
• Lead recruitment efforts.
• Serve as subject matter expert in harm reduction and clinical case management.
• Drive team towards quarterly objectives.
• Implement quality improvement initiatives.
• Build and maintain relationships with partner organizations.
• Oversee patient enrollment and disenrollment.
• Manage budget for supplies and inventory.
• Facilitate daily huddles, weekly data reviews, and care planning meetings.
• Contribute to monthly all-hands meetings.
• Represent team in Health Plan Operations meetings.
• Tailor training programs and mentor case managers.