Tech Stack

Description

You will oversee a team of key account managers, ensuring shop partners receive timely, proactive support while managing your own portfolio of key accounts, escalations, and cancellations. You'll partner cross-functionally to drive shop success and play a crucial role in team growth.

Requirements

• 4+ years managing enterprise-level clients in B2B or marketplace environment
• Strong track record of individual performance
• Proven ability to manage complex, high-value accounts with focus on retention and growth
• Ability to handle customer complaints, escalations, or high-risk situations
• Proficiency in Salesforce, Slack, Excel

Responsibilities

• Oversee a team of key account managers
• Manage a small portfolio of Key Accounts
• Handle escalations, cancellations, and customer complaints
• Ensure timely, proactive, solutions-oriented support
• Partner cross-functionally to apply the shop success checklist to all Key Accounts