Tech Stack

Description

In this role, you will support a world-class sales team by solving Salesforce cases, identifying system efficiencies, and collaborating cross-functionally to reduce contact rates. You'll gain hands-on experience with high-growth sales systems and processes, directly contributing to Headway's mission of making mental healthcare accessible.

Requirements

• 1+ years supporting Salesforce or similar enterprise application
• Experience supporting stakeholders in large-scale sales organization (50-200 users)
• Experience managing high-volume ticketing system (1,000/month)
• Dedication to expanding skill-set in project management and system changes
• Strong written and verbal communication skills

Responsibilities

• Support sales team by solving Salesforce cases and meeting monthly SLA
• Identify opportunities for efficiencies within systems
• Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention
• Collaborate with cross-functional partners to reduce contact rate
• Investigate operational, technical, or process failures