🛠 Tech Stack

💼 About This Role

You'll serve as a trusted partner to mid-market construction firms, owning training, adoption, retention, and expansion. You'll ensure customers achieve their desired business outcomes with our AI-powered product and relay feedback to product teams. This is a unique opportunity to be an early CS team member and shape processes and systems from scratch.

🎯 What You'll Do

• Define success with customers and onboard them
• Own relationships and proactively create more value
• Relay feedback to product and engineering teams
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, and workflows

📋 Requirements

• Tech-savvy with great communication skills
• Knowledge seeker able to learn product and industry quickly
• Strong presentation skills with leadership audiences
• Passion and work ethic for startup environment

✨ Nice to Have

• Experience with Zapier, CRM automations, or AI agents in CS/Support

🎁 Benefits & Perks

• 💰 Competitive salary: $110k-$130k base + commission & bonus
• 🤝 Collaborate with sales, product, design, and engineering teams
• 🚀 Build a massive company with a world-class team