🛠 Tech Stack

💼 About This Role

You'll handle complex customer service issues for a leading video game publisher, including VIP tickets and advanced troubleshooting for PC and console games. Your work will directly improve player satisfaction and team processes. This role offers the chance to mentor junior team members and contribute to special projects.

🎯 What You'll Do

• Resolve advanced technical issues on PCs, Sony, and Microsoft consoles
• Respond to VIP customer inquiries with professionalism and urgency
• Perform User Generated Content Moderations for various titles
• Contribute to team projects like process improvement initiatives

📋 Requirements

• 2-4 years experience resolving complex customer service needs in video games
• Proven technical troubleshooting on PCs and consoles
• Strong written and verbal English communication skills
• Ability to work scheduled shifts including weekends and holidays

✨ Nice to Have

• Experience mentoring junior team members
• Familiarity with MS Office and G Suite

🎁 Benefits & Perks

• 🏖️ Paid Time Off including holidays
• 📚 Training and development opportunities
• 🎮 Game discounts or free titles

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Assessment· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Physical requirements (lifting 20 lbs) unusual for a customer service role
• Role mentions video game industry but company is a publisher, not a developer
• Mix of customer support and content moderation duties