💼 About This Role

You'll handle inbound calls and emails from customers to place orders, resolve complaints, and troubleshoot service issues for MetTel's products. You'll play a key role in ensuring a positive client experience and will collaborate with leadership to improve processes.

🎯 What You'll Do

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints in a timely manner.
• Process orders, forms, and applications accurately.
• Document all call information according to standard procedures.

📋 Requirements

• 3+ years customer service experience.
• Bachelor's degree or equivalent experience.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work swing shift (11am-8pm MST) remote but based in Salt Lake City.

✨ Nice to Have

• Multilingual abilities.
• Experience with ticketing systems.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility.
• 💰 Competitive hourly pay $20-$25/hr.
• 📈 Opportunity for growth within a Fortune 500-serving company.