🛠 Tech Stack

💼 About This Role

You'll deliver world-class customer service as the primary point of contact for DigiCert customers, partnering with engineering teams to resolve issues and drive improvements. You'll build long-term relationships and ensure customer loyalty through proactive support. This role offers exposure to PKI and SSL certificate technologies in a global leader in digital trust.

🎯 What You'll Do

• Deliver world-class customer service to resolve concerns and retain customers
• Build successful long-term relationships with external clients
• Engage with customers via tickets, email, phone, and chat
• Achieve productivity targets for support tickets and response times

📋 Requirements

• 1+ years of technical support or IT client interfacing experience
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other server administration

✨ Nice to Have

• Certifications such as CISSP, MCSE, or CCNA
• Familiarity with UNIX script commands and website/web server administration
• Computer Science, Information Systems, or Information Technology qualification

🎁 Benefits & Perks

• 🏖️ Generous time off policies
• 🏥 Top shelf benefits
• 📚 Education, wellness and lifestyle support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min