🛠 Tech Stack

💼 About This Role

You'll handle live chat and support tickets for Binance's global cryptocurrency exchange, ensuring top-quality assistance and fast response times. Your core impact is resolving customer queries and complaints while gathering feedback to improve workflows and AI bot performance. This role is fully remote with a focus on Slovenian and English speakers.

🎯 What You'll Do

• Handle high volumes of live chat and support tickets across language queues
• Identify and evaluate customers' needs for timely resolution
• Manage complaints and provide solutions within time limits
• Participate in testing and validation of AI bots and SOPs

📋 Requirements

• 1+ years of customer service experience
• Strong IT proficiency for technical queries
• Fluent in English and Slovenian
• Understanding of AI concepts and AI-powered tools

✨ Nice to Have

• Hands-on experience with bot validation or testing
• Knowledge of cryptocurrency/blockchain field

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💡 Work with cutting-edge blockchain technology
• 🌍 Global team exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min

🚩 Heads Up

• Requires willingness to work weekends and night shifts
• Customer service role with cryptocurrency exposure may involve high stress