Tech Stack

Description

You will join a pioneering Customer Success Quality Programs team to implement data monitoring systems, assess compliance, and use business intelligence to drive stronger customer outcomes. Your work will directly impact the safety, efficiency, and sustainability of industries like agriculture, construction, and transportation.

Requirements

• 4+ years in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in SaaS or fast-paced IT consulting
• Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
• Ability to quickly ramp up on business priorities and derive insights from data
• Excel at building trust and collaborating with cross-functional stakeholders

Responsibilities

• Monitor interactions across lines of business to assess engagement quality and process compliance
• Implement mechanisms to track compliance with quality process requirements, call scoring, and calibration
• Drive investigative projects to identify opportunities for improving behaviors, processes, and outcomes
• Collaborate with Sales and Sales Operations to implement and ensure accountability in quality programs
• Leverage LLMs, Excel, Google Sheets, Tableau to analyze data and deliver actionable insights