🛠 Tech Stack

💼 About This Role

You'll serve as the first line of support for internal teams and external customers at a fast-growing AI company. Your core impact is ensuring seamless user experiences by managing non-technical support tickets. You'll have opportunities to expand your technical skills and progress within the User Operations team.

🎯 What You'll Do

• Handle non-technical support inquiries with empathy and accuracy.
• Own your ticket queue and meet SLA targets.
• Apply consistent ticket tagging for reporting.
• Contribute to FAQs and knowledge base articles.

📋 Requirements

• 2 years of customer support at a SaaS company.
• Experience with Zendesk or Salesforce.
• Strong written communication skills.
• Comfort with ambiguity in a fast-paced environment.

✨ Nice to Have

• Familiarity with AI tools like ChatGPT or Claude.
• Experience in a high-growth startup.

🎁 Benefits & Perks

• 🏥 Health Coverage: Fully covered private hospital insurance plus extras.
• 👶 Family Support: Fertility treatments, adoption, and surrogacy support.
• 🏖️ Paid Leave: Annual, sick, and fully paid parental leave.
• 🍽️ Wellness & Perks: Daily in-office lunch and wellness memberships.
• 📚 Professional Development: Annual support for courses and certifications.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min