💼 About This Role

You'll lead customer onboarding and product implementations for a highly configurable SaaS platform in the financial crime and compliance space. You will act as a key link between new customers and internal delivery teams, ensuring smooth translation of business and technical requirements into fully functional solutions. This contract role offers flexibility and autonomy in a remote-first environment.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers
• Translate complex customer needs into configuration plans and workflows
• Coordinate across customer success, technical, and product stakeholders
• Track project progress, report KPIs, and manage risks

📋 Requirements

• Experience in implementing or configuring B2B SaaS enterprise software
• Ability to manage ambiguous projects and convert requirements into execution plans
• Cross-functional experience with technical teams (solutions engineers, delivery, customer success)
• Strong organizational and project management skills

🎁 Benefits & Perks

• 🌍 Fully remote work with flexible hours
• ⚡ High-impact role shaping customer onboarding experiences
• 🏢 Exposure to complex enterprise SaaS implementations
• 🤝 Inclusive, respectful collaborative work culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week