🛠 Tech Stack

💼 About This Role

You'll provide technical support for AI-powered robotic systems, diagnosing and resolving issues via phone, email, and ticketing. You'll collaborate with engineering teams and create knowledge base articles to empower customer self-service.

🎯 What You'll Do

• Provide technical support via phone, email, video calls, and ticketing systems
• Guide customers through troubleshooting and robot deployment best practices
• Collaborate with engineering and field service to escalate complex issues
• Document issues and solutions in CRM system like HubSpot
• Create knowledge base articles, FAQs, and troubleshooting guides

📋 Requirements

• Associate degree or higher in engineering or related technical field
• 2+ years in technical support or field service in robotics/automation
• Proven troubleshooting skills with mechanical, electrical, or software systems
• Ability to explain complex technical concepts to non-technical audiences

✨ Nice to Have

• Understanding of networking protocols and device connectivity
• Experience with collaborative robots or industrial robot programming
• Knowledge of Python, C++, ROS, or Linux/Ubuntu

🎁 Benefits & Perks

• 🏖️ Paid time off
• 💰 Employee Stock Options
• 🏥 Medical/Dental/Vision Insurance
• 🛡️ Life and Disability Insurance
• 🏦 401(k) plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min