💼 About This Role

You'll help define and build the support function for Figma Weave, a unified AI-native creative platform. You'll troubleshoot complex bugs, advocate for quality improvements, and collaborate with Product and Engineering to elevate the customer experience.

🎯 What You'll Do

• Diagnose sophisticated bugs in Figma Weave products
• Interact with customers daily via email and forum
• Troubleshoot and report bugs to Engineering teams
• Act as point of contact for critical technical issues

📋 Requirements

• 2+ years of QA or Support experience for a SaaS product
• Troubleshooting and debugging across multiple platforms
• Consultative communication with technical and non-technical audiences

✨ Nice to Have

• Experience with AI-powered tools
• Familiarity with design or creative software

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 📈 Equity
• 🏥 Health insurance
• 💰 401k matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min