💼 About This Role

You'll lead Carvana's Network Operations team, overseeing day-to-day operations and driving efficiency improvements for the field operations team. Your core impact will be ensuring exceptional customer experience by managing KPIs and resolving escalated challenges. This role offers the chance to work in a dynamic, innovative company revolutionizing the car buying industry.

🎯 What You'll Do

• Oversee day-to-day operations of the Network Operations team.
• Partner with department leaders to resolve escalated operational challenges.
• Utilize and promote continuous improvement principles.
• Provide mentoring and accountability to direct reports.

📋 Requirements

• Bachelor’s degree or equivalent.
• 4+ years in a Customer Service role.
• 4+ years experience in Operations, Retail, Maintenance, or Logistics.
• 4+ years experience leading and developing a team.

✨ Nice to Have

• Experience with strategic planning and process improvement.
• Strong ability to coach and motivate others.
• Excellent interpersonal and leadership skills.

🎁 Benefits & Perks

• 💵 Competitive salary with full-time salary position.
• 🏥 Medical, Dental, and Vision benefits.
• 💰 401K with company match.
• 🎓 Student loan payments and discounts on vehicles.
• 🐾 Pet benefits and wellness program.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Final Interview· 45 min

🚩 Heads Up

• Requires 4+ years of experience in three different fields, which may be excessive.