🛠 Tech Stack

💼 About This Role

You'll manage Help Desk tickets and provide timely technical support for a global gaming company. You'll resolve user issues via phone, email, and live chat while collaborating with international teams. This fixed-term role covers maternity leave and offers hybrid work in Belgrade.

🎯 What You'll Do

• Manage Help Desk tickets in JIRA platform
• Resolve user issues via phone, email, and live chat
• Run diagnostics and troubleshoot reported problems
• Monitor alert system and escalate incidents

📋 Requirements

• 1+ year in customer-facing roles
• Intermediate English or higher
• Upper-intermediate Russian or higher
• Shift work availability including nights

✨ Nice to Have

• Active Directory basic knowledge
• Experience with JIRA and Confluence

🎁 Benefits & Perks

• 🏖️ Additional vacation days (up to 5 extra)
• 🏥 Premium Private Health Insurance
• 💻 Commuting allowance
• 📚 Career development and education opportunities
• 🍎 Free coffee, fruits, snacks and on-site canteen

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 30 min

🚩 Heads Up

• Fixed-term contract only (until Jan 2027)
• No relocation support, must already be in Belgrade