💼 About This Role

You'll own day-to-day relationships with benefit partners post-launch, ensuring flawless execution and seamless member experience. Your core impact is driving partner success and retention through cross-functional coordination and operational excellence. This role enables senior team members to focus on strategic growth.

🎯 What You'll Do

• Own day-to-day relationships with benefit partners post-launch
• Manage partner communications, inbound requests, and issue resolution
• Ensure all benefits are accurately executed and member-ready
• Coordinate cross-functionally to support launches and optimization

📋 Requirements

• 2+ years of experience in account management or client success
• Bachelor's degree required
• Strong communicator with confidence managing external stakeholders
• Highly organized with exceptional attention to detail and follow-through

✨ Nice to Have

• Experience in partnerships or membership organizations
• Familiarity with CRM tools or project management software

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 401(k) with company match
• 🏥 Premium health, dental, and vision benefits
• 🍲 Weekly team lunch and unlimited snacks
• 🎉 All major holidays off

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min