🛠 Tech Stack

💼 About This Role

You'll build Caliza's first customer support desk for B2B cross-border payments, owning end-to-end payment processes. You'll directly impact customer retention by resolving payment issues and coordinating with Finance, Product, Engineering, and Compliance. This role reports to the global head of Sales.

🎯 What You'll Do

• Serve as first point of contact for customer payment inquiries across channels
• Investigate and resolve payment issues end-to-end until closure
• Escalate and coordinate with Finance, Engineering, Compliance, or Product
• Manage tickets and communications using Zendesk and/or HubSpot

📋 Requirements

• 3+ years of experience with B2B cross-border payments in fintech or financial institutions
• Excellent written and verbal communication in Portuguese and English
• Experience using CRM and support tools like Zendesk or HubSpot
• Experience with AI tools such as OpenAI or Claude for data analysis

✨ Nice to Have

• Exposure to crypto or stablecoins
• Familiarity with KYB/KYC/AML compliance workflows
• Advanced Spanish language skills

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Brazil
• 💵 Competitive compensation
• 🚀 High-growth fintech with top VC backing