🛠 Tech Stack

💼 About This Role

You'll manage customer onboarding and implementation for a cloud-native banking platform at a $2B fintech company. You'll build strong client relationships and ensure timely problem resolution across cross-functional teams. This role offers direct impact on revenue and customer outcomes.

🎯 What You'll Do

• Manage customer go-live and implementation projects for banking partners.
• Serve as day-to-day contact for operational queries and support needs.
• Coordinate with engineering, product, and implementation teams on issue resolution.
• Track project milestones, risks, and dependencies for timely delivery.

📋 Requirements

• 2–4 years experience in Customer Success or SaaS implementation.
• Experience in client onboarding or technical account management.
• Strong stakeholder communication and problem-solving skills.
• Ability to manage multiple priorities in fast-paced environments.

✨ Nice to Have

• Experience in fintech, banking, or payments domain.
• Exposure to CRM/ticketing tools like Freshdesk or JSM.
• Worked with US-based clients in a global support role.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work with home office support.
• 💰 Performance-based bonuses and competitive compensation.
• 📈 Opportunities for growth in a high-impact customer success role.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min

🚩 Heads Up

• Role requires US client overlap but only offers Indian business hours with no shift premium.
• High-pressure environment with expectation to work outside hours for escalations.