8h ago

Senior Customer Success Manager

Europe (Remote)

$100k-$160k / yearest.

full-timesenior RemoteSaaS / Content Management

🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-value clients, guiding them through their journey with Prismic as their primary point of contact. You'll drive cross-sell and upsell opportunities by building trusted relationships with C-level stakeholders and executing strategic account plans. This role offers the opportunity to shape revenue growth at a fast-growing company backed by top-tier investors.

🎯 What You'll Do

  • Own and manage a portfolio of high-value clients from startups to Fortune 500 companies.
  • Build and execute strategies to maximize cross-sell and upsell opportunities.
  • Lead the full sales cycle from opportunity detection to deal closure.
  • Conduct regular business reviews to ensure alignment with customer goals.

📋 Requirements

  • 6+ years in a Senior CSM, Key Account Manager, or similar role with a focus on cross-sell and upsell.
  • Proven track record of exceeding sales targets in a fast-paced, competitive environment.
  • Experience working for a company in the $10M - $50M ARR range with product-led growth.
  • Fluent in French (oral and written).

✨ Nice to Have

  • Familiarity with HubSpot CRM.
  • Experience working with CMS tools or related technology.
  • Experience leveraging AI tools to increase productivity.

🎁 Benefits & Perks

  • 🌍 Remote-first culture with work from anywhere in Europe.
  • 🌱 Growth opportunities in a fast-growing company with autonomy and ownership.
  • 💰 Competitive compensation with equity options.
  • ✈️ Travel opportunities for client meetings and events.
  • 🎯 Influence product roadmap as a trusted advisor.
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