8h ago
Senior Customer Success Manager
Europe (Remote)
✨ $100k-$160k / yearest.
full-timesenior RemoteSaaS / Content Management
🛠 Tech Stack
💼 About This Role
You'll manage a portfolio of high-value clients, guiding them through their journey with Prismic as their primary point of contact. You'll drive cross-sell and upsell opportunities by building trusted relationships with C-level stakeholders and executing strategic account plans. This role offers the opportunity to shape revenue growth at a fast-growing company backed by top-tier investors.
🎯 What You'll Do
- Own and manage a portfolio of high-value clients from startups to Fortune 500 companies.
- Build and execute strategies to maximize cross-sell and upsell opportunities.
- Lead the full sales cycle from opportunity detection to deal closure.
- Conduct regular business reviews to ensure alignment with customer goals.
📋 Requirements
- 6+ years in a Senior CSM, Key Account Manager, or similar role with a focus on cross-sell and upsell.
- Proven track record of exceeding sales targets in a fast-paced, competitive environment.
- Experience working for a company in the $10M - $50M ARR range with product-led growth.
- Fluent in French (oral and written).
✨ Nice to Have
- Familiarity with HubSpot CRM.
- Experience working with CMS tools or related technology.
- Experience leveraging AI tools to increase productivity.
🎁 Benefits & Perks
- 🌍 Remote-first culture with work from anywhere in Europe.
- 🌱 Growth opportunities in a fast-growing company with autonomy and ownership.
- 💰 Competitive compensation with equity options.
- ✈️ Travel opportunities for client meetings and events.
- 🎯 Influence product roadmap as a trusted advisor.
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