🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers on complex challenges involving WordPress ecosystems, performance optimization, and platform scalability. You'll serve as a key escalation point, collaborating closely with engineering and customer success teams. This role offers strong career growth and meaningful technical ownership in a globally distributed, open-source-driven environment.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls
• Investigate and resolve complex issues in WordPress applications and infrastructure
• Perform in-depth debugging using logs, monitoring tools, and code analysis
• Provide technical guidance on WordPress best practices and scalability

📋 Requirements

• Strong hands-on experience with WordPress including themes, plugins, and WP-CLI
• Proficiency in debugging code written in PHP, JavaScript, HTML, and CSS
• Experience in customer-facing technical support or consulting environments
• Understanding of web technologies including REST APIs, HTTP, DNS, and Git

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or enterprise WordPress hosting
• Experience with reverse proxies and observability tools like New Relic

🎁 Benefits & Perks

• 🏠 Fully remote work environment
• 💰 Competitive salary with transparent compensation
• 🏖️ Open vacation policy
• 📚 Continuous learning opportunities
• 💻 Cutting-edge web technologies exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Requires US citizenship despite being remote in Portugal