💼 About This Role

You'll lead a team delivering excellent support experiences through social media and community forums for users from startups to Fortune 500 companies. You'll shape the Community Ops function at Stripe and drive operational improvements that enhance user satisfaction and team performance.

🎯 What You'll Do

• Recruit and develop a team of Operations Associates
• Drive operational delivery and process improvement
• Identify gaps in systems and recommend enhancements
• Set goals and provide regular performance feedback

📋 Requirements

• 5+ years leading operations support teams
• Experience working cross-functionally with multiple teams
• Delivering weekly and monthly business metrics
• Excellent written and verbal communication skills

✨ Nice to Have

• Experience building and scaling new teams from zero
• Strong operational background in high growth tech companies
• Knowledge of Social Care platforms

🎁 Benefits & Perks

• 🏖️ Paid time off including weekday off for weekend work
• 📈 Career growth in a global team
• 🤝 Collaborative culture with inclusivity and support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 45 min