Description

You will be the first point of contact for patients, managing scheduling, insurance verification, and administrative tasks to ensure a smooth and welcoming experience at our infusion center. You'll collaborate with clinical teams and support daily operations in a fast-paced healthcare environment.

Requirements

• 1-3 years front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED
• Strong understanding of insurance verification and patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols

Responsibilities

• Greet patients and visitors with warmth and professionalism
• Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations are in place
• Verify patient insurance, update demographic information, and collect copays
• Coordinate patient flow and communicate with nursing staff for a smooth experience
• Maintain an organized and welcoming front desk and reception area