🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support for enterprise customers using WordPress ecosystems. You'll resolve complex escalated issues, perform deep debugging, and collaborate with engineering teams to improve platform stability. This role offers exposure to high-impact enterprise environments and cutting-edge web technologies.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls
• Investigate and resolve complex issues with WordPress, plugins, themes, and APIs
• Perform in-depth debugging using logs, monitoring tools, and code analysis
• Contribute to internal knowledge resources and technical documentation

📋 Requirements

• Strong hands-on experience with WordPress including plugins and hooks
• Proficiency in debugging code written in PHP, JavaScript, HTML, and CSS
• Experience in customer-facing technical support or enterprise support environments
• Strong understanding of web technologies including REST APIs and DNS

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg
• Experience with enterprise-level WordPress hosting environments
• Knowledge of reverse proxies and caching strategies

🎁 Benefits & Perks

• 🏠 Fully remote work environment
• 💰 Competitive salary with transparent compensation
• 🏖️ Open vacation policy
• 📚 Continuous learning opportunities across WordPress and open-source tech

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring decision· 1 week