💼 About This Role

You'll join Deel, the all-in-one payroll and HR platform for global teams, to manage client escalations and turn operational challenges into structured projects. You'll drive alignment across teams to ensure swift, complete resolutions while defining clear success metrics.

🎯 What You'll Do

• Own end-to-end management of standard client escalations
• Define success criteria and track SLA adherence across stakeholders
• Identify and flag risks that delay resolutions
• Conduct root cause analyses post-resolution

📋 Requirements

• 2+ years in project management or incident/escalation management
• Ability to manage multiple complex workstreams under pressure
• Understanding of operational issues in Global Payroll, Compliance, Integrations, and Fintech
• Exceptional written and verbal skills to influence cross-functional peers

✨ Nice to Have

• Experience with Workbench and Jira
• Background in SaaS or HR tech
• Process improvement expertise

🎁 Benefits & Perks

• 📈 Stock grant opportunities
• 🏖️ Flexibility of remote work including optional WeWork access
• 🎁 Additional perks and benefits based on location and status