4h ago
Customer Support Analyst
Bogotá
full-timemid
Tech Stack
Description
You'll analyze service indicators and detect opportunities for improvement, follow up on service quality and team performance, work with local and transactional teams, identify system errors and propose structural solutions, and manage high-volume cases while maintaining quality. This is not a traditional call center role; we're looking for someone with an analytical mindset who can optimize processes and elevate the customer experience.
Requirements
- Excellent relationship management with internal and external stakeholders
- Ability to respond in dynamic, high-demand environments
- Analytical thinking and data orientation
- Proactivity and solution-focused mindset
- Experience with Zendesk, Salesforce, Talkdesk or similar tools
Responsibilities
- Analyze service indicators and identify improvement opportunities
- Monitor service quality and team performance
- Collaborate with local, transactional, and onboarding teams
- Identify system errors and propose structural solutions
- Manage high-volume cases with strategic focus
0 views 0 saves 0 applications