💼 About This Role

You'll oversee service delivery process improvements and partner with teams like Sales and Sales Ops to align resources. Your leadership ensures projects meet deadlines and budgets while achieving high customer satisfaction. This role reports to senior leadership on staffing and project health, driving improved performance.

🎯 What You'll Do

• Oversee process improvements and develop policies and tools for service delivery.
• Ensure projects are completed on-time, within budget, with high customer satisfaction.
• Partner with Sales and Sales Ops to align resources with demand.
• Report on staffing, project health, and financial performance to senior leadership.

📋 Requirements

• 7+ years of management experience in Professional or Technical Services.
• Experience with software/hardware implementation or consultative roles.
• Ability to use data to analyze results and make data-driven decisions.
• Experience recruiting, coaching, and developing team members.

✨ Nice to Have

• Experience collaborating with international teams.
• Background in building out new service capabilities for growth.
• Experience with SaaS model.

🎁 Benefits & Perks

• 💰 Competitive salary package
• 🕒 Flexible working hours
• 🏡 Remote work opportunity
• 📈 Professional development opportunities
• ❤️ Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 60 min