🛠 Tech Stack

💼 About This Role

You'll lead a distributed support team at Justworks, ensuring 24/7 coverage and high-quality service. Your core impact is scaling operations and leveraging AI to improve efficiency. You'll foster an inclusive team culture while partnering cross-functionally to enhance customer experience.

🎯 What You'll Do

• Lead and develop a team of Support Managers overseeing Advocate teams
• Drive performance across a 24/7 support organization with consistent service quality
• Scale team structures, processes, and staffing models to support business growth
• Leverage AI, automation, and tooling to solve operational gaps

📋 Requirements

• 5+ years of experience leading a support team in fast-paced environment
• Experience hiring and managing distributed, multi-shift, or 24/7 team
• Experience managing managers in customer support or CX organization
• Strong operational and analytical skills using metrics and customer insights

✨ Nice to Have

• Experience with startup or SaaS organization
• Comfort building with AI, automation, or workflow tooling (Zendesk, Salesforce)

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 🏡 Remote work options
• 📚 Professional development
• 🎉 Company retreats

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min