💼 About This Role

You'll manage high-value merchants (monthly TPV €50) at SumUp, a global FinTech company. You'll own their full lifecycle from onboarding to retention and growth, acting as their single point of contact. This role offers high-touch strategic account management and upselling opportunities in a supportive global team.

🎯 What You'll Do

• Conduct discovery calls and ensure smooth merchant activation.
• Deliver training sessions on SumUp products remotely or onsite.
• Monitor transactional data and identify growth or churn risks.
• Upsell and cross-sell relevant SumUp products to drive expansion.

📋 Requirements

• 2-3 years of experience managing large accounts.
• Strong sales and upselling capabilities.
• Excellent verbal and written communication in English and German.
• Interest in data analysis and reporting.

✨ Nice to Have

• Knowledge of retail and FnB verticals.
• Experience with fintech products.
• Problem-solving and creative thinking skills.

🎁 Benefits & Perks

• 🌎 Global fintech products used by millions worldwide.
• 🥗 Restaurant tickets powered by Edenred.
• 📚 €2000 annual L&D budget for conferences and courses.
• 🔄 30 days sabbatical after 3 years of employment.
• 🔗 Referral bonus program.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study or role-play· 60 min

🚩 Heads Up

• Role mixes account management with sales quotas and training delivery.
• Requires German and English fluency but office is in Barcelona.