🛠 Tech Stack

💼 About This Role

You'll deliver exceptional customer service in a distributed environment, supporting internal Elastic partners. You'll be the first point of contact for issue resolution, manage onboarding, and maintain office IT infrastructure. This role works from the Austin office 5 days per week.

🎯 What You'll Do

• Serve as first point of contact for issue resolution
• Onboard new employees end-to-end
• Install, configure, and maintain laptops and office equipment
• Manage hardware and software inventory

📋 Requirements

• 3+ years of IT support experience in corporate environment
• Proficiency in macOS and Windows operating systems
• Experience with G-Suite, Okta, ServiceNow, Slack, and Atlassian
• Solid understanding of networking fundamentals including TCP/IP, DNS, and IP addressing

✨ Nice to Have

• Experience with device management platforms like JAMF, Intune, and Meraki
• Knowledge of IT compliance and change management concepts
• Experience with multicultural and geographically distributed teams

🎁 Benefits & Perks

• 💰 Competitive pay based on work, not previous salary
• 🏥 Health coverage for you and family
• 🏖️ Generous vacation days each year
• 💡 Up to $2000 match for donations and service
• 👶 Minimum 16 weeks parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min