Tech Stack

Description

In this role, you will manage a portfolio of startup customers, helping them harness safe, frontier AI through scalable engagement models. You'll develop playbooks for efficient customer engagement, identify growth opportunities, and collaborate with cross-functional teams to support customer needs.

Requirements

• 1-3 years of experience in sales, account management, or customer success
• Ability to manage multiple priorities and high-volume customer relationships
• Strong communication skills with ability to build rapport quickly
• Analytical mindset with comfort using data to prioritize accounts
• Enthusiasm for emerging technologies and genuine interest in AI

Responsibilities

• Manage a portfolio of 40-50+ startup accounts, focusing on retention and expansion
• Build scalable engagement models using Claude and automation
• Identify breakout accounts with high growth potential and ensure smooth transitions
• Develop and document best practices for scaled customer engagement
• Conduct streamlined account health checks to identify churn risk