💼 About This Role

You'll drive client engagement and platform adoption for an AI-driven SaaS platform delivering market intelligence solutions to enterprise clients. You'll partner with Sales and Account Management to ensure long-term customer satisfaction and value realization.

🎯 What You'll Do

• Drive client engagement across virtual meetings, in-person sessions, and email.
• Lead onboarding, training, and ongoing education programs.
• Monitor client usage data to identify adoption gaps and recommend solutions.
• Partner with Sales and Account Management to support renewals.

📋 Requirements

• 2–4+ years of experience in Customer Success or Account Management in SaaS.
• Strong ability to build trusted relationships and drive customer outcomes.
• Experience working with data to guide decisions and track engagement.
• Excellent communication skills to simplify complex concepts.

✨ Nice to Have

• Experience with enterprise clients across industries.
• Consultative and proactive mindset.

🎁 Benefits & Perks

• 💰 Competitive base salary $80,000–$95,000
• 📈 Performance-based bonus and equity
• 🏥 Comprehensive health benefits (medical, dental, vision)
• 🏡 Flexible remote/hybrid work
• 🌴 Generous PTO (vacation, sick leave, holidays)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min