💼 About This Role

You'll redesign the client servicing model for a creative data platform, building a scalable, product-led CS motion from scratch. You'll bridge CS and product by synthesizing client feedback into roadmap priorities and drive retention and expansion tied to creative data impact.

🎯 What You'll Do

• Audit and redesign all CS processes and playbooks
• Establish scalable client tiering and onboarding workflows
• Synthesize client feedback into prioritized product roadmap input
• Own net revenue retention and expansion targets

📋 Requirements

• 8+ years in Customer Success at a B2B SaaS platform
• 3+ years in a CS leadership role
• Track record of building or rebuilding CS processes in high-growth
• Experience with enterprise client relationships at Fortune 500 companies

✨ Nice to Have

• Background in adtech, martech, or creative intelligence
• Familiarity with creative performance measurement frameworks
• Experience at a Series B–D company transitioning from founder-led to process-led CS

🎁 Benefits & Perks

• 💰 Competitive base salary plus uncapped commission
• 📈 Equity in a growing company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min