💼 About This Role

You'll build executive-level trusted advisor relationships with customers' IT, Engineering, and Support organizations to accelerate their digital journey. Your core impact will be driving adoption of PagerDuty's real-time operations platform and delivering measurable business value. This role stands out by partnering with Fortune 100 clients and shaping their digital transformation initiatives.

🎯 What You'll Do

• Build executive-level trusted advisor relationships with customers' IT, Engineering, and Support teams.
• Guide customers on process, people, and change management best practices for real-time operations adoption.
• Proactively identify risks and develop mitigation plans in collaboration with the sales team.
• Produce and execute a comprehensive adoption path showing current and target future states with timeline.

📋 Requirements

• 8-10 years of relevant customer-facing experience and a demonstrated track record of success
• Proficiency in developing comprehensive business value ROI models
• In-depth expertise in SaaS business models, market trends, and competitive landscapes
• Strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring

✨ Nice to Have

• Strong consulting skills and proven results as a trusted advisor driving business value
• Knowledge of PagerDuty products and platform features/capabilities
• Experience working in a DevOps environment or with a company transitioning to DevOps

🎁 Benefits & Perks

• 💰 Bonus, commission, and equity eligibility
• 🏖️ Flexible hybrid work model with offices in 8 major cities
• 📈 Professional development and career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min