💼 About This Role

You'll manage customer success and revenue growth across a portfolio of accounts, driving renewals, expansions, and churn mitigation. You'll act as the voice of Aircall for customers and the customer within Aircall, ensuring value realization and sustainable growth. This hybrid role in Bellevue offers the chance to work on a next-generation AI-powered communications platform and shape long-term customer partnerships.

🎯 What You'll Do

• Own the full post-sale lifecycle for NRR growth.
• Identify expansion opportunities and prospect within accounts.
• Build multi-layer stakeholder relationships and maps.
• Lead renewal and upsell negotiations to close revenue.

📋 Requirements

• SaaS Account Management or renewal experience with revenue targets.
• Consultative sales and negotiation skills.
• Ability to develop account expansion strategies and whitespace analysis.
• Experience in competitive sales cycles and handling objections.

✨ Nice to Have

• Experience with AI-powered communication platforms.
• Knowledge of Salesforce or CRM tools.
• Familiarity with customer success metrics like NRR.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Hybrid work (2-3 days in office)
• 📈 Equity
• 🏥 Comprehensive health coverage
• 📚 Learning stipend

🚩 Heads Up

• No explicit years of experience mentioned for seniority level.
• Hybrid requirement may limit remote flexibility.