💼 About This Role

You'll be the first US-based Customer Success Manager, driving momentum and managing complex implementations for insurance customers. You'll protect and grow ARR while establishing Sprout.ai as a trusted name in North America. This is a chance to localize our playbook, pave the way for future hires, and directly influence the product roadmap.

🎯 What You'll Do

• Own post-sale customer relationships and ensure on-time delivery and ROI
• End-to-end project delivery for enterprise engagements from onboarding to optimization
• Develop Success Plans mapping product value to measurable business outcomes
• Drive adoption, change management, and run regular business reviews

📋 Requirements

• Proven track record delivering complex software projects
• Experience serving enterprise customers with stakeholder management
• Commercial awareness in protecting renewals and driving expansion
• Hands-on project management skills including planning and risk mitigation

✨ Nice to Have

• Experience as a Business Analyst or in a Technical role
• Knowledge of the Insurance sector and claims pain points
• Experience building AI products

🎁 Benefits & Perks

• 💰 Strong Base Salary up to $150k
• 🌱 Sprout.ai Share Options
• 🏠 Fully remote working
• 📚 Learning and Development budget
• 💻 Macbook Pro + home working setup