Description

You will own the post-onboarding stage for mid-market enterprise and strategic accounts, driving long-term retention, product adoption, and customer satisfaction. Leading three specialized teams, you'll ensure Connecteam's platform is successfully implemented across all levels of large organizations, from the C-suite to frontline employees, while managing customer relationships and optimizing success outcomes.

Requirements

• 5+ years managing Customer Success teams in SaaS enterprise environment
• Experience implementing products in large organizations
• Proven success in managing complex customer relationships
• Strong leadership and team development skills
• Strategic mindset with ability to solve problems at scale

Responsibilities

• Own post-onboarding stage for mid-market and strategic accounts
• Lead and mentor three customer success teams
• Drive retention, gross retention, and customer expansion
• Ensure product adoption from C-suite to frontline employees
• Collaborate with Sales, Marketing, and Product teams