Description

You will own a portfolio of mid-market customers, guiding them through rollout, training, adoption, and renewal. You'll act as a trusted advisor to talent leaders, leverage data and automation for efficiency, and shape how BrightHire serves its customers.

Requirements

• 3+ years of Customer Success or Account Management experience at a B2B SaaS company
• Experience managing customer onboarding, adoption, and renewal with commercial ownership
• Strong communication skills: email, decks, live meetings, executive readouts
• Data fluency: use usage data and dashboards to inform actions
• Technically curious and quick to learn product details

Responsibilities

• Own post-sale engagement from implementation handoff through renewal for a portfolio of mid-market customers
• Drive rollout, training, adoption, and ongoing value realization
• Manage renewals end-to-end, positioning ROI for retention and expansion
• Deliver consistent customer journey using scaled programs and targeted 1:1 engagement
• Partner with Sales, Implementation, Support, and Product to ensure seamless customer experience