Description

You will lead the product strategy for Skyscanner's loyalty program, working with cross-functional teams to deliver rewards, personalized experiences, and retention initiatives that drive direct relationships and customer lifetime value.

Requirements

• Experience designing, building, or scaling loyalty programs or retention-led experiences
• Ability to align diverse stakeholders around complex, cross-cutting initiatives
• Hands-on experimentation, metrics, and guardrails experience
• Confidence working with platform and cross-functional systems
• Strong focus on long-term value and repeat behavior

Responsibilities

• Partner across marketing, design, data, engineering, and legal to execute loyalty initiatives
• Translate loyalty vision into concrete capabilities across web, app, and lifecycle touchpoints
• Own and execute a phased product roadmap with MVPs and iterative releases
• Identify opportunities to drive engagement, retention, and lifetime value
• Coordinate end-to-end delivery across flights, hotels, cars, and platform systems