3h ago

Vice President, Aftersales

Charlotte, NC United States
full-timedirectorautomotive

Description

You will set the overarching service strategy for Scout Motors, leading teams and processes across technical, commercial, and operational dimensions to deliver exceptional vehicle service and drive business growth while ensuring alignment with enterprise teams.

Requirements

  • Experience in aftersales leadership within automotive OEM
  • Proven ability to build and lead high-performing teams
  • Strategic planning and resource management expertise
  • Strong cross-functional collaboration skills
  • Knowledge of service operations, parts business, and warranty management

Responsibilities

  • Set the overarching service strategy for Scout Motors
  • Lead OEM-level central program management for aftersales capabilities
  • Build and lead high-performing teams to support the service strategy
  • Develop and execute vision, strategy, and roadmap for service operations, parts business, logistics, warranty, and technical service
  • Ensure alignment and integrated planning with Sales, Quality, Production, Engineering, Purchasing, and Digital Products teams
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