💼 About This Role

You'll manage Return Merchandise Authorization (RMA) processes for IT networking hardware, ensuring timely resolution of returned cases. Your work will optimize reverse supply chain workflows and reduce operational costs. This role combines analytical problem-solving with cross-functional collaboration in a global technology environment.

🎯 What You'll Do

• Manage RMA processes for returned hardware cases with accuracy and timeliness.
• Analyze returned products and collaborate with technical teams on root cause analysis.
• Coordinate swap, repair, and return activities with internal and external partners.
• Monitor remanufacturing performance and generate KPIs to improve turnaround times.

📋 Requirements

• Bachelor's degree in Information Technology, Supply Chain Management, or related field.
• Previous experience in reverse supply chain operations with IT networking hardware.
• Strong understanding of networking infrastructure hardware and associated technologies.
• Experience managing RMA workflows, repair coordination, or reverse logistics operations.

✨ Nice to Have

• Analytical mindset with ability to interpret operational data.
• Familiarity with KPI tracking and reporting tools.
• Experience in globally distributed work environments.

🎁 Benefits & Perks

• 🏖️ Fully remote work flexibility within a global environment.
• 📈 Career growth opportunities in technology and logistics.
• 🌍 Exposure to international teams and enterprise-level technology.
• 🤝 Inclusive and diverse workplace culture.
• 🎓 Professional development opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min