💼 About This Role

You'll lead Customer Success and Technical Support at Tiger Data, a remote-first company building the fastest PostgreSQL platform. You'll design scalable post-sales systems for enterprise growth and turn customer signals into retention and expansion. This role combines strategic vision with hands-on execution during a pivotal growth phase.

🎯 What You'll Do

• Lead Customer Success and Technical Support organizations
• Build enterprise customer experience strategy and operating models
• Define clear ownership across customer-facing teams
• Drive measurable improvements in retention and satisfaction

📋 Requirements

• 10+ years leading post-sales teams in B2B SaaS or infrastructure
• Experience managing managers and technical customer-facing teams
• Built or transformed enterprise post-sales operating models
• Strong data-driven approach to customer health and metrics

✨ Nice to Have

• Experience with database, infrastructure, or developer tools companies
• AI fluency and use of AI in customer workflows
• Executive presence with C-level stakeholders

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 💻 Flexible working across time zones
• 📈 High-growth company equity
• 🩺 Health insurance
• 🏖️ Unlimited PTO

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Team Interview· 60 min