💼 About This Role

You'll handle live chat and support tickets for a leading cryptocurrency exchange platform, ensuring fast and accurate customer assistance. Your core impact is delivering top-quality support and gathering feedback to improve workflows. This role offers the opportunity to work with AI-powered tools in a remote setting.

🎯 What You'll Do

• Handle high volumes of live chat and support tickets across assigned language queues.
• Identify customer needs to deliver satisfaction and timely resolution.
• Manage complaints, provide solutions, and follow up to secure resolution.
• Support feedback collection for workflow and product improvements.

📋 Requirements

• 1+ years of customer facing experience.
• Strong IT proficiency to handle technical queries.
• Basic understanding of AI concepts and familiarity with AI-powered tools.
• Fluent in English and Latvian.

✨ Nice to Have

• Hands-on experience with bot validation or testing.
• Knowledge of the cryptocurrency/blockchain field.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💼 Full-time commitment
• 🌍 Global team exposure
• 🤖 Work with AI tools

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Assessment· 60 min